Terms and Conditions

General Terms of Providing Custom Writing Services

Writology Limited provides custom writing services to the clients worldwide, irrespective of order instructions and deadline. Every customer may choose a specific type of product in the "Order Now" form:

Custom Writing

• Essays
• Research papers
• Research proposals
• Coursework
• Dissertations
• Etc.

Rewriting

• Editing
• Rewriting
• Proofreading
• Revision
• Formatting

Level of Writing

Every client decides on the level of writing, depending on the institutional affiliation:

• High school
• College
• University
• Master's
• PhD.

A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.

Price Quote

Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer's specifications, our agents will identify an order price and will assist in placing an order (if requested).

Importance of Communication

A client is suggested to communicate with members of our team through the following means of communication:

1. Live chat option.
2. Email.
3. Phone calls.
4. Messaging system.

It is highly important to provide all clarifications on time, reply to the Writer's messages/emails from Support Team to make sure that the final product is up to the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed).

We care for your privacy and never share your personal information with the writers or any third party. All data is kept strictly confidential. Please do not disclose your personal details to the writers directly. All sensitive information is to be provided via Support. You bare full responsibility for the consequences of breaking Terms of our services.

Work Process Overview

By purchasing orders on our website, a client agrees to receive the order within such work process:

1. Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a "preferred writer" to complete his/her order.
2. Writer starts working on the order.
3. Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
4. The order is checked for plagiarism, edited, and sent to the customer.
5. Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.

Order Urgency

A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the "Order now" page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and compensation order should be placed. Writology Limited delivers all papers on time and within the indicated time frame.

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.

Our Refunds Policy and How to Apply

1. Refunds are available from our writing service under certain conditions and within certain timeframes as follows:

• Up to two weeks (14 days) following deadline expiration for general complaints.
• No time limits where a paper is found to be plagiarized. However, you will be expected to show concrete proof that we are responsible for any instances of plagiarism.

NB: When checking for plagiarism, there are some elements of a text that should be excluded, e.g., properly-formatted quotes taken directly from a source, content lists, and specific parts of an assignment or essay question. Therefore, because the SafeAssign.com system does not recognize these exclusions, it is not thought reliable while other systems such as Turnitin.com, iThenticate and WriteCheck are thought reliable. Likewise, we do not accept any notes a customer writes by hand as evidence of plagiarism.

1. If or when you ask our writers to continue writing a paper you started, remember that we only check our own parts for originality. Hence, our company is not liable if plagiarism is found in any parts you write.
2. If you are not entirely satisfied with a paper you receive from us, let us know and our team will thoroughly investigate your complaint. We will issue you with a report in three to four days, and if your complaint is justified, we will offer you all or part of your money back.

What to Do If You Need a Revision

1. If you think any paper you receive from us needs revising, you have up to 48 hours after the deadline passes to submit your request. Once this time has passed, you can still ask for revisions, but we will need compensation for the work. This means you will need to complete a new order and submit it to us. If, however, our writer completes the work for no extra payment, we will not be able to offer you a refund at any time in the future.
2. If your paper is a longer one - twenty plus pages - you can request a no-cost revision with a thirty-day period of your deadline expiring.
3. If you change your instructions from the ones you originally provided, we cannot revise your paper free-of-charge. Additionally, you may be asked to submit a new order to compensate our writer if you fail to provide us with all the materials and information required to complete your assignment in a satisfactory and timely manner, for example, until a project has begun or has been finished.
4. If you submit a revision request, you should also indicate a new deadline for completing the work. While we strive to complete all revisions within the agreed time, some requests can take up to one day (24 hours) to turn around, especially where requirements are complex or we experience problems reassigning a particular order.
5. Our employees sometimes need to contact customers by sending them an email or posting a message to their account area. Therefore, because of this, we strongly advise you to check regularly for messages. Additionally, you are entirely responsible for providing our company will all the information and/or materials we need to complete your order satisfactorily. So please be careful to do this when placing your order or later if your assigned writer asks for clarification.
6. For a very reasonable fee - a mere 30 percent of the cost of your order, you can take advantage of our extended revision service. This option allows you to extend the revision timeframe from two days to two weeks. However, any requested revisions should not deviate from the instructions you originally provided. Additionally the 30% fee is non-refundable if you do not use it.

Eligibility for a Refund

You may be eligible for a refund if:

1. You submit the same order twice or our company charges you too much. Contact our customer support staff immediately to cancel any erroneous/unwanted order.
2. We are not successful in assigning your order to a writer.
3. You should desist from using any papers or order-related materials we have provided to you once you are granted a full refund.

Eligibility for a Part Refund

All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

You may be eligible for some percentage refund if:

1. You order the wrong size paper. For example, if you order four pages when you only need two, our agents will work out a new price based on the number of essay words you actually require.
2. The level of assignment you order is incorrect. For example, if you order a University-level paper when you actually need High School level.
3. Your instructions do not match up properly. For example, if the materials you send to us do not fit with the order description.
4. Cancelling your order:

It is essential to note that the order cancellation cannot be accommodated where a deadline still has 30% of time remaining, a writer has been allocated to a project, a paper has been written, and/or it has been uploaded.

Verification of Orders

1. It is customary for members of our finance team to ask you to verify an order. This is a mechanism we use to protect customers from online scams and/or fraud. If you are late verifying an order, we do not begin the deadline countdown until we receive the required confirmation from you. If lateness is a problem, you can ask us to extend your deadline or, if you need your paper urgently, you may send us a new order by way of reimbursing our writer.

How We Calculate Order Size

1. The size or length of an order is calculated on the basis of its word count, e.g., each page is made up of 300 words. However, if you have a technical paper, we calculate the cost of these according to complexity level because of their high calculative content.
2. Presentations - MS PowerPoint slides with speaker notes (or without). If you want speaker notes to accompany a PowerPoint presentation, our writers can provide you with between 100 words and 150 words for each of your slides. Just select this paid service on the order form.
3. We charge for web-based tests according to how many questions a customer requires. Therefore, assuming each page is comprised of 5 questions, multiple-choice type questions included, you should order five pages if your assignment contains twenty five questions.

Deadlines and Delivering of Orders Early

1. If you need an assignment to be delivered early, you will need to send us a fresh order by way of reimbursement. If, however, our writer completes the work early for no extra payment, we will not be able to offer you a refund at any time in the future.
2. Although our company has a good record for punctuality, you will be offered at least some percentage of refund if your order is delivered late without us agreeing this with you in advance.

Orders and Services: The Different Types

1. Please select your order type carefully. For example, it is important not to choose a book review when you mean a term paper. Refunds cannot be offered where payment is still outstanding.
2. The process of rewriting means paraphrasing or rewording any document you provide us with. It is only if you need any elements that can be considered "new" writing - newly created sections, new quotes/source materials, and so on - that we will need a new compensatory order.
3. There are occasions when our company will need to contact you. Therefore, we ask that you monitor your email messages and profile page for possible communications from us. Prompt response is much appreciated, particularly if we need input from you.